A new business imperative
Industry research predicts that by 2019 global tablet sales will reach over 300 million, while smart phones will grow to an astounding 2 billion. Both Apple® and Google® already have nearly 3 million applications combined with more than 125 billion downloads.
How about integrating mobile channels with your eBill system, outage management system, service dispatching or Smart Grid/AMI? What about real-time messaging to notify customers of service interruptions or payment reminders? Should you Twitter? Which smart phone options should you offer—Android®, iPhone® or both? What type of short code should you use—vanity, shared or FTEU—and how do you get it? How do you make sure your message campaign complements existing media (print, broadcast and digital) and branding?
Tell us your goals, and we can target a solution that meets your needs and provides a return on investment. Cost savings come from improved conversion rate on a call to action and improved customer satisfaction. We’ve guided many others through the maze to a successful result, and we can do it for you.
Meeting your needs is all about customizing and integrating the components with your applications. Whether it’s a telephony system, a CRM platform or a database, our integrated components process millions of records every week. You define the rules for determining your customer experience, and our technology acquires the data, parses, organizes and then transmits the communication.
We help with managing short code subscriptions, carrier compliance and policy rules processing so you can keep your focus on serving customers. We not only build a carrier-compliant campaign and integrate it with your application, but we also provision and test it with carriers before we actually deploy it. Then we assist with sizing the connection to ensure your solution is scalable.
Our platform reaches every major and super-regional carrier in the USA and Canada. And in cooperation with partners, we can extend your reach overseas.