Simplify your application puzzle palace
- Are your contact center agents or back office staff hampered by legacy applications that aren’t integrated?
- Do agents have to copy and paste data from one application to another or perform multiple mouse clicks just to find customer data?
- Do you find yourself wishing agent applications for taking phone calls, emails and web chats could share data, but you cringe to think about the cost to make it happen?
If you answered yes to any of these questions, then it’s time to consider desktop analytics and automation by openspan that empowers you to integrate disparate applications easily.
You really can…
- Access and modify functionality in virtually any application, whether green screens, GUI’s, web- or cloud-based.
- Rapidly automate tasks and workflows without changing underlying source code in existing applications.
- Rapidly deploy improvements for immediate results.
What can you achieve?
- Automate steps to eliminate copy-and-paste of data required in one or more applications
- Create automated account notes
- Extend applications with new functionality, business logic or data validation rules
- Simplify and/or customize application interface
- Create composite application or toolbar to consolidate information and/or functionality from several applications
- Enable legacy applications to consume Web services
- Expose functionality from any application as a Web service
- Bridge between cloud and locally hosted applications