The analysis engine evaluates a customer’s monthly energy use and costs in seconds. Pattern recognition analyzes predicted and actual usage, breaks it down into specific usage, and isolates the impacts of weather. This leaves a compelling presentation that illustrates where energy is being used and highlights areas that have changed.
Tools for customers and contact center agents
A simple web integration empowers your customers to analyze their energy usage 24/7 via your branded website.
BillingInsights also provides agents with information that helps explain energy usage and charges to customers, allowing agents to feel confident during those tense moments when customers don’t understand their bill. Prepare and equip your agents with tools that provide the right information — each and every time.
- Reduce high bill complaints
- Increase first-call resolution for high bill calls
- Increase customer satisfaction