Tired of trying to cobble together spreadsheets to get a clear view of what’s happening on your contact-center floor? You don’t have to settle for less than instantaneous, and you don’t have to wrestle with complex calculations.
Ditch the spreadsheets and find out how simply Acuity’s cloud based-performance dashboard will give the enterprise an instant read on contact center performance, for executives to agents. Goals and performance become immediate and surprises become a thing of the past.
- Improved call handling times
- Increased agent utilization
- Increased sales conversion
- Increased customer satisfaction scores
- Reduced agent turnover
- Reduced absenteeism
- Increased supervisor span of control
- Improved service level agreement adherence
- Reduced wrongful termination claims