Many organizations can’t commit resources to realize the full power of available technology solutions. Professional services can bridge this gap by freeing you to focus on driving change while we provide analysis. You reap the benefits quickly without the headaches of a learning curve.
Managed Speech Analytics
If you want to use speech analytics but can’t invest in training, dedicated resources and managing a governance model, our Managed Speech Analytics solution can help. Our team works with you to create a customized speech analytics program using proven methodologies. Then we create the reports and do the analysis, while you reap the benefits.
We can work with your existing speech analytics platform, or, we offer a secure cloud-based solution that’s flexible and scalable to meet changing business needs. We simply connect to your existing inbound and/or outbound trunks, and you can be “talking it up” with a fully functional speech analytics program in a matter of days. We think you’ll find our approach to speech will transform your contact center’s approach to problem-solving. [Learn more…]
Speech Analytics Blueprint
Our Speech Blueprint puts our experienced speech specialists to work with you, using a proven methodology to develop a design that creates a governance model. Continued success demands you have a consistent, repeatable process that enables you to drive change through your organization.
We don’t hand you a cookie-cutter blueprint. Our collaborative approach produces a customized blueprint that captures your operational culture so you can begin realizing the benefits of and return on your investment in speech analytics. [Learn more…]
If you’ve selected the leading guided navigation solution and are new to the authoring process but want to get up to speed quickly, our instructional design content writers can help. They’ll quickly begin transforming your content using SupportPoint’s proven methodology and mentoring your recently trained staff to take over. You’ll be up and running in no time and your content authors will have the confidence to maintain it. [Learn more…]
Impact Analysis Discovery
Our Impact Analysis Discovery service makes clear what’s getting in the way of improving your customers’ experience and what can be done to help agents deliver the best experience possible.
We study the various touch points of information flow to understand its impact on agents and look for process improvements. We’ll help you understand how contact center and back-office agents come up with answers—what they go through and whether, indeed, the answers are what they should be. [Learn more…]