Keeps auditors happy too!
No one enjoys the additional work auditors may create to ensure compliance with regulatory agencies. But non-compliance could lead to bigger issues – tedious inquiries, even fines – with bigger headaches. SupportPoint’s comprehensive reports enable you to satisfy any auditing requirements quickly and easily.
Built-in version control
With full-featured version control, reports show when information and procedures changed and who made the change. You’ll have peace of mind, too, knowing you’re prepared for whatever questions come up.
You’ll never have to worry again about “content creep.” Comments from management like, “When did this process change?” or “I thought this process was worded differently in April”, are a thing of the past. The system maintains all previous versions along with date/time stamps, author, reviewer and approval chain.
That means it’s a snap to revert content to a previous version. For example, a process may temporarily change for three months but go back to the way it had been before. You automatically control when such content appears simply by configuring dates and times. Agents, and hence customers, can for the first time trust the content’s integrity.
Do you have trouble implementing challenging and demanding regulatory requirements while keeping pace with daily operational activities? With SupportPoint, just set content alerts when processes or information needs reviewed: monthly, quarterly or annually. You decide the frequency and create approval workflows. The primary reviewer makes changes to content and then passes it along to the next person in the review/approval process chain.
Worried about missing something? Relax! Set escalation alerts for expired deadlines and generate reports to show which content is under review. No more manual tracking with spreadsheets or databases; the whole process is built-in.
Reports, reports and more reports
Did we mention this system has reports? With more than 30 out-of-the-box reports, you can delve into how agents use content and processes. These pre-designed reports tell you who has accessed what information, as well as what content is used and how often. Don’t see what you need? Simple! Create your own custom report; the possibilities are endless.