Built on a true cloud platform, SupportPoint Cloud incorporates all the advantages of cloud technology, including flexible deployment, scalability, reduced costs and ease of integration with other systems. When you choose SupportPoint Cloud you can rest assured you’re arming your organization with a future-proof software solution that can help you combat complexity in the workforce for decades to come.
SIMPLE content transformation
Organization and location of existing documents will rarely match a call or work process flow. That’s why just dumping existing documents into any system isn’t the answer (Garbage-In-Gospel-Out) and will only make an existing content problem worse. The good news is SupportPoint’s proven methodology quickly teaches you how to restructure content for its most effective use.
Have your trained authors move existing content, or let our professional services team develop a strategic project plan and transform the content for you. Either way, it’s a winning combination with our expert project managers guiding the effort.
Our courses explore why writing for guided navigation is different from other types of writing. Content is meant to address specific audience needs vital to the success of both the customer experience and the agent.
Most of your designated authors will catch on quickly. For less-experienced content developers we offer extended coaching and mentoring.