Your agents see this
With SupportPoint™, agents see a small, intuitive desktop viewer with single-click access to the correct information. The viewer delivers the correct information because it knows which applications are running and what task the agent is attempting to perform.
No more searching through emails, network folders, web sites, home-grown help systems or pieces of paper taped to the screen. This system frees agents to focus on the customer interaction instead of searching frantically for answers or instructions about what to do next.
Agents are guided through complex processes so they can complete their task with confidence. Its easy configuration through point-and-click intelligence rules allows for control over information and complex processes. The science and technology behind it means information can be quickly interpreted and understood.